Application Support & Maintenance
SourceEdge recognizes the importance of long-term application support and maintenance to your businesses and processes and offers a complete range of support and maintenance services.
We have developed a well-defined application maintenance process that allows effective capture of the application environment and business activity. It is designed to address all your application support and maintenance needs which are managed and monitored by a SLA framework with focus on continuous improvement.
Our consultants take a proactive approach by focusing on long-term functionality, stability, and preventive maintenance to avoid issues that arise from incomplete or short-term solutions. Coupled with our robust service delivery mechanism continually reduce recurring maintenance costs. Our service offerings include corrective maintenance that evolves into adaptive, preventive, and enhancement activities.
- Preventive Services - Continuous support and immediate fixes to correct dysfunctional features
- Adaptive Services - new technology initiatives for enhanced business solutions without affecting business continuity
- Enhancement Services - Performs root-cause analysis to identify and devise permanent fixes to critical issues at its origin
Our application maintenance service offerings involve complete ownership of your applications by a highly optimized onsite support team of engineers along with a dedicated offshore team and Offshore Development Center (ODC).
We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimizations.
- Software application support and enhancement services for a medical automation solutions provider in the Dutch Caribbean.
As a technology leader, SourceEdge is aware that the key to customer satisfaction and our long-term success is to foresee customer needs and develop newer, innovative technologies & solutions that provide customer with a distinct competitive advantage.
