Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. With tools to enhance the company’s sales, marketing, and customer service processes- along with native Microsoft office outlook integration, Microsoft Dynamics CRM delivers a fast, flexible and affordable solution.
Microsoft Dynamics CRM solutions
Sales must adapt to the new customer journey. Sales teams need tools that are familiar, intuitive, and easy to adopt to help them be more effective. Discover resources that can help you sell more and drive results. Learn now how Microsoft Dynamics CRM can help you to drive more sales:
Provide responsive, relevant, effective service—anywhere, any time, on any device. Inspire loyalty, empower agents, and drive service resolution. With our service capabilities, you can:
- Engage customers via their channel of choice across web, social, chat, and mobile, with full multichannel service capabilities.
- Give your employees a single, unified tool to deliver fast, amazing customer service with the Unified Service Desk.
- Help reduce service response times, improve case resolution, and increase customer self-service with a powerful Knowledge Base.
- Manage and exceed customer entitlements and service level agreements (SLAs). Enable dynamic routing and queuing to help ensure you hit your service targets.
- Empower your teams to move quickly to meet today’s customer expectations. The combined power of Yammer and Microsoft Dynamics can increase transparency and agility.
Microsoft Dynamics Marketing helps you engage your customers as you bring your marketing vision to life. With our marketing capabilities, you can:
- Help reduce your time to market and improve brand consistency and message. Deep customer insights help you plan effectively and execute flawlessly.
- Reduce the complexity of your campaigns, so you can focus on delivering amazing customer experiences at scale.
- Understand how your customers are engaged, with behavioural data and advanced lead scoring, so you can drive sales impact by delivering highly qualified leads straight to your CRM.
- Work better together across your team and with agencies on brand, content, and events to stay aligned and agile.
- Track your share of voice across the social web (such as Twitter, Facebook, and YouTube). Monitor your global sentiment and brand presence, and gain visibility on strategic initiatives on social media.
- Deliver data-driven insights, and prove real Return on Marketing Investment (ROMI). Use advanced business intelligence (BI) tools (like heat maps and trends) to guide future investments and to transform marketing from a cost centre to a growth centre.
Marketing teams use social insights to make their campaigns sing. Customer care teams use sentiment analysis to understand customers and to make interactions more meaningful.
With our social capabilities, you can:
- Turn sentiment into opportunity with Microsoft Social Engagement. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service.
- Make every conversation more relevant with social insights that help you get to know the person behind the contact data.
- Engage with your customers on any channel, and provide service on their terms. Care everywhere to create customers for life.
TEAM EXPERIENCE AND COMPOSITION
The Microsoft Dynamics CRM team at SourceEdge consists of Microsoft Dynamics CRM Certified consultants and has good experience in implementing successful projects for over 6 years now. Our team has experience in implementation across Telecom, Education, Services, Public sector and Financial industry verticals. Our team has experience in handling multi- national and multi-cultural customers and has implementation experience across the globe. The team has experience on multiple types of implementations like Rapid Implementation, Phase-wise implementation and integration.
- Good Knowledge on ASP.NET, XRM
- Strong experience in earlier versions Microsoft Dynamics CRM 3.0, MicrosoftDynamics CRM 4.0, Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM2013
- Upgrades of existing versions to Dynamics CRM 2015
- Custom functionality & Reports Development
- Cross-functional and Cross-platform/system integration to customization such asSharePoint, Dynamics AX, NAV, GP and Web Services etc and to other enterpriseERP platforms such as Oracle, SAP etc,
- Experience on Integration with e-commerce systems built on custom code, Magento, Drupal, WordPress etc.
Project Management holds the key for successful implementation. Our team at Sourceedge has the right blend of team leaders and project managers who follow the key aspects of project management. This ensures our customer that all deliverables coming out of SourceEdge are given required attention and importance and thereby ensuring utmost quality and successful project delivery.
The project management methodology is been followed on all aspects of implementation like Analysis, Design and development, User Training and post implementation support requirements.
It was very nice time having been in touch with you while taking up our recent project for updating new database in Microsoft Dynamics. I would like to thanks and congratulate to you and your team who has performed very nice and swift action to fulfill this project in less time and efficient way. Starting from the very first meeting till the completion of project, we saw very smooth transition in all aspects. Once again,We would like to take this opportunity to thank you for the excellent support from you and your team. Also, we here by wish you for great endeavor of your company in future. We shall also be in touch with you for all our future requirements in the field of IT.
Financial Controller with a leading manufacturer of valves for industrial use, UAE.