Microsoft Dynamics CRM 4.0   
Microsoft Dynamics CRM implementation and support services
SourceEdge has incubated Microsoft CRM competency practice to help its customers get advantage of Microsoft CRM solution and empowering customers:

  • Sales team to drive fast and realise productive sales
  • Marketing team to drive fast and implement effective marketing activities
  • Service team to drive fast and offer consistent service
Our Microsoft CRM competency team brings rich domain experience of Customer Relationship Management and in-depth knowledge of Microsoft CRM solution to configure Microsoft CRM solution that unleashes true potential of CRM tool in every business needs.

With Microsoft CRM solution, our team helps to consult you

  • Increasing business opportunity around your customers
  • Product/service innovation and customer communication
  • Stay tuned to business demands and make business plan effectively
  • Understand customers changing needs and treat it accordingly
  • Get connected with customers always
Our Microsoft CRM service covers:
Business consulting and requirement mapping
Understanding your business and customers, sales & marketing process assessment, improvisation of process and workflow, assessing need for CRM solution and fitness of Microsoft Dynamics CRM.
Microsoft Dynamics CRM licensing
Identifying the users, envision organisation growth level, selecting the right categories of users license that are based on current & future needs, advising the right licensing agreements that takes care of investment and ensure generating ROI.
Microsoft Dynamics CRM installation and implementation
Identifying and advising the right hardware & software infrastructure that supports Microsoft Dynamics CRM, Installation of Microsoft Dynamics CRM, configuration of features, database mapping, MS office mapping, external systems etc.
Microsoft Dynamics CRM customisation to specific needs
Identifying specific user need beyond what is not available as out of box feature, assessing feasibility and dependence to other systems if any, design and developing the features/module, integration with Microsoft Dynamics CRM and releasing to users.
Microsoft Dynamics CRM support post implementation of solution
Ongoing changes/customisation, data migration, integration with new external systems, upgrades to new features if any, migration to new versions from older versions (MS CRM 3.0 to MS CRM 4.0) etc.